DVA Claims Support

At AVAC Services, we provide non-legal, trauma-informed support to help veterans navigate the complex DVA claims process. Whether you’re making an initial claim or challenging a decision, we guide you through each step from evidence gathering to submission and appeals.

We support a wide range of claim types, and also help veterans who may not have reported injuries during service or lack diagnostic evidence.

DVA Claims Support Categories

Types of DVA claims we support

Our experienced advocates assist veterans across a broad spectrum of physical, psychological, and secondary conditions. Common categories include:

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Common Conditions Include:

Hearing Impairments
  • Tinnitus
  • Hearing loss

These are among the most common service-related conditions, especially for veterans exposed to weapons training, aircraft, or machinery noise.

Musculoskeletal Conditions
  • Chondromalacia patella
  • Dislocations and fractures
  • Iliotibial band syndrome
  • Joint instability and labral tears
  • Plantar fasciitis
  • Rotator-cuff syndrome
  • Shin splints (medial tibial stress syndrome)
  • Osteoarthritis
  • Sprains and strains
  • Thoracolumbar spondylosis (lumbar/thoracic)

These injuries are often sustained through training, combat, or repetitive load-bearing tasks during service.

Common Conditions Include:

Mental Health Conditions
  • Post-traumatic stress disorder (PTSD)
  • Major depressive disorder
  • Generalised anxiety disorder
  • Panic disorder
  • Chronic insomnia
  • Adjustment disorder
  • Bipolar disorder
  • Obsessive–compulsive disorder (OCD)
  • Binge-eating disorder
  • Alcohol or other substance-use disorders
  • We also provide support for non-liability mental health claims, which do not require proof of service connection.

Common Conditions Include:

Conditions Secondary to Mental Health
  • Sexual dysfunction (e.g., erectile dysfunction, female sexual-interest/arousal disorder)
  • Somatic conditions such as irritable bowel syndrome (IBS)
  • Dental conditions, including bruxism and tooth wear
  • These conditions often develop as a result of chronic stress or medication side effects

Our Services Include:

Veterans Without Service Evidence

If you did not report injuries during service or have no formal diagnosis, you’re not alone  and you’re not disqualified from seeking support.

We can:

  • Help you arrange diagnostic investigations with qualified practitioners
  • Assist in compiling new medical evidence
  • Explore viable pathways for making a claim or accessing non-liability care
  • Build your case with service records, witness statements, or functional assessments

 

Our goal is to ensure no veteran is left behind due to incomplete documentation.

DVA Claims Support

Understanding the claims process

We provide support through all key stages of the DVA claims journey:

Initial Claims

Making your first claim can be daunting. We help you:

  • Identify the right conditions to claim for
  • Gather and organise medical and service evidence
  • Complete and lodge your claim with the Department of Veterans’ Affairs (DVA)
  • Liaise with your treating practitioners to provide supporting reports

 

We aim to set your claim up for success the first time around.

Claim Reviews

  • If your claim is partially accepted or rejected, you have options. We can:
  • Help you understand the decision
  • Gather further evidence to strengthen your case
  • Assist with submitting a review request within the allowed timeframe
  • Ensure timelines and paperwork are handled properly

Appeals

  • Should a review be unsuccessful, we assist in escalating the matter through:
  • The Veterans’ Review Board (VRB)
  • The Administrative Appeals Tribunal (AAT)
  • Liaising with legal support partners when required

We prepare supporting documentation and guide you through hearings or negotiations.

Ongoing Support & Follow-up

  • Once a claim is accepted, we continue to support you by:
  • Connecting you with DVA-registered providers
  • Helping you access treatment and entitlements (e.g., White or Gold Card benefits)
  • Monitoring follow-up claims or secondary conditions

Let us help you make a DVA claim

Whether you’re just starting or have hit roadblocks with previous claims, AVAC Services is here to support you with practical guidance, real advocacy, and a clear plan forward.

Need DVA compensation help or unsure where to begin?
Reach out today for confidential, expert assistance.

Make an enquiry